This practice is part of the Ideal Medical Practices (IMPs) project, an
exciting community of doctors throughout the United States who have
joined together in an effort to transform the way that we are
delivering primary care. Together we are working to support the
development of practices that deliver ideal care for patients in a
balanced, ethical, and sustainable way. We do this by focusing on the
pillars of effective primary care: excellent access and efficiency
(patients can say “I can get care when and how I need it”),
relationship over time (patients can say “I have a doctor who knows me as
a person”), comprehensive services (patients can say “My doctor takes care
of the bulk of my health care needs), and care coordination
(patients can say, “My doctor coordinates any and all care I need.”).
Here is a link to more information on Ideal Medical Practices and Medical Homes. Here is a link to other practices around the country that are similar to mine - there are many variations, of course.
How's Your Health?
One important tool used by many "IMPs" is "How's Your Health". This
is an secure online patient questionnaire that gives
both you (the patient) and me (the physician) very useful information to help in
evaluation of both health and health care delivery. I ask that all my patients please do this questionnaire once a year.
Here is a link
to "How's Your Health". If you are already a patient of mine,
PLEASE ENTER MY CODE: IMP402 when you start the survey and please
request that the information be emailed to me at the end of the survey.
Practice Features
Online appointment scheduling
By clicking here, you may schedule your own appointment without
having to call a secretary. In the case that all appointments are
booked when you need to come in, please call my office at 421-0775.
Open access scheduling
If you are already an established patient of mine, I always have room to see you if you need to be seen urgently. If all of the appointments are already filled online,
please call directly (831-421-0775) or email me (lonna@wholefamilymd.com) to schedule an appointment to be seen within the
next 24 hours.
Home visits
If you are too sick to come in, you are home-bound, or you need a home visit for other reasons, I do offer house calls within a 20 minute driving distance of downtown. This can be arranged on an individual basis; please ask. I often need to arrange home visits several days in advance to be sure I have enough time.
It can often be too much for new families to come in to the office with
their little babies for newborn visits. While I will see babies at Dominican, I also offer visits at home. This is one of my favorite
things to do.
24 hour access
All established patients will have access to my cell phone number to be
used in case of medical emergency. With the exception of periodic
vacations, I will remain on call for registered patients 24 hours a
day, 7 days a week. When I am not available, appropriate coverage will
be provided by another physician.
All established patients will have access to my cell phone number to be
used in case of medical emergency. With the exception of periodic
vacations, I will remain on call for registered patients 24 hours a
day, 7 days a week. When I am not available, appropriate coverage will
be provided by another physician.